Volume 1, Issue 1 (1-2016)                   hrjbaq 2016, 1(1): 23-32 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Gholami fesharaki M, Akbari H, Akbari H, Mohammadian M. Inpatient Satisfaction and Effecting Factors: Findings from a Large Sample Size Cross Sectional Study. hrjbaq. 2016; 1 (1) :23-32
URL: http://hrjbaq.ir/article-1-24-en.html
Clinical Research Development and Health Research Center, Baqiyatallah University of Medical Sciences, Tehran, IR Iran , akbarihamed_2005@yahoo.com
Abstract:   (7272 Views)

Introduction: Evaluation of patient satisfaction is one of the basic points in quality important systems. For the importance of this subject, this study has conducted in a Tehran subspecialty hospital in year 2014.

Methods: This cross sectional study was carried out on 518 inpatients coming in Tehran subspecialty hospital during two sections, summer and winter of year 2014 with stratified sampling. The tools used in this study were manmade patient satisfaction questioner and Questioner including demographical, preference and poll from patients.  

Results: In this study, 258 (49.8%) and 260 (50.2%) of subjects sampled during winter and summer of year 2014 respectively. The average of inpatient satisfaction was 73.3%. In this study Hospital Parts (p=0.005) and the level of education patient (p=0.001) have shown statistical relationship with patient satisfaction but age (p=0.4), season (p=0.76) and type of insurance have not shown any statistical relationship with patient satisfaction.

Conclusion: According to result of this study and determine the rank of performance preference we can access more patient satisfaction.

Full-Text [PDF 906 kb]   (6828 Downloads)    
Type of Study: Research | Subject: Special
Received: 2016/01/25 | Revised: 2019/11/12 | Accepted: 2016/01/25 | Published: 2016/01/25

1. H Poursharifi, H Zahednezhad, J Babapour. Relationship between Health Locus of Control, slip Memory and Physician– Patient relationship with Adherence in Type II Diabetic Patients. Journal of Shahid Sadoughi University of Medical Sciences and Health Services 2012؛ 20(2) : 249-258
2. Salar Faridpour, Jafar Sadegh Feyzi , Siamak Aghlmand. A study on the healthcare service elements effects on patients satisfaction among the university social security and private hospitals in Urmia. Journal of Urmia Nursing and Midwifery Faculty 2015؛ 13(5) : 404-416
3. M Farahbakhsh , A Nikniaz , A Mardi , A Hasan Zade , S Entezar. The utilizing of control chart in cusmonitoring in a hospitaltomer satisfaction score. Hospital 2012؛ 12(1) : 9-18
4. AM Sharifabadi, RE Pezeshki , A Noori. Evaluating the Situation of Service Quality Based on Patient Relationship Management Approach. Toloo e Behdasht 2014؛ 14(2) : 90-105
5. Saeed Sadeghieh Ahari , Zahra Tazakori , Shahram Habib zadeh , Oktay Yahyavi , Vadod Novrozi , Maryam Namadi Vosogh. Respecting patients’ rights and expectations’ of patients in hospitals of medical sciences university of Ardabil in 2012. Asrar, Journal of Sabzevar School of Medical Sciences 2014؛ 22(3) : 472-480
6. Bahrampour A, Zolala F. [Patient satisfaction and related factors in Kerman hospitals].East Mediterr Health J 2005; 11: 905-12.
7. Mostafa Dahmardehei, Fariborz Rashedi, Fariba Koosha, Sadegh KHosh Sima. A Study on Satisfaction Level of Patients Referred to Emergency Centers of Zahedan. Journal of Zabol University of medical sciences and health services 2013؛ 6(1) : 60-67
8. Mostadam M, Raissi S, Haghighirad F. Improving Patient's Satisfaction Index in a Given Healthcare Center Using the Six Sigma Methodology. Journal of Health System 2013؛ 5(2) : 55-65
9. Demir C, Celik Y. Determination of patient satisfaction in a military teaching hospital. J Healthc Qual 2002; 2: 30-4.
10. Annemieke PB, Andrew GHT. Predicting and comparing patient satisfaction in four different model of health care across a nation. Soc Sci Med 2006; 63: 1671-83.
11. Dufrene R.L. An evaluation of a patient satisfaction survey: validity and reliability.Evaluation and Program Planning 2000; 23:293–300.
12. Zahra jouhari , Alireza yousefi , Mahsa Shakour , Athar Omid , Leila Bazrafkan. Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students. Iranian Journal of Medical Education 2013؛ 14(12) : 1051-1059
13. M. Seidi, A. Hydary, S.R. Reis Karami. [Medical and nursing and patients’ satisfaction level]. Bimonthly iran journal of nursing. 2004; 4:55-61
14. Asadi Lari M, Tamburini M, Gray D. [Patients' needs, satisfaction and health related quality of life: towards a comprehensive model]. Health and Quality of life outcomes 2004; 2: 1-15
15. Ratopoulos V. A grounded theory for patients' satisfaction with quality hospital care. ICUS NURSing WEB Journal 2005; 22: 1-15
16. Goldstein MS, Elliot SD, Guccione AA. The development of an instrument to measure satisfaction with physical therapy. Physical Therapy 2000; 80:853-63
17. Sadjadian A, Kaviani A, Yunesian M, Montazeri A. [Patient satisfaction: a descriptive study of a breast care clinic in Iran]. Iranian Journal of Breast Disease (IJBD). 2008.1(3).45-51
18. Jafari H., Markazi Moghadam N., Ainy E., Hajikaram Sh., Kohyar E., Hajifathali A.[Patient Satisfaction and Its related Factors in Ayatollah Taleghani Hospital in 2006]. Pajoohandeh Journal 2007.12(6).541-546
19. Khamseh M.E., Aghili R., Baradaran H.R., Arabi A.[ Patients satisfaction of medical care delivered in outpatient clinics of endocrinology and metabolism in Tehran, Iran]. Payesh Journal 2006. 6(1).71-74
20. A. Hydary ,. Seidi. [Patient satisfaction of Ghom public doctor and factors involved on it.] Journalof Medical Council of Islamic republic of iran.2008.26 (4).530-540
21. Ansari H, Ebadi F, Molla Sadeghi Gh.A.[ Evaluation of patients satisfaction in hospitals under Iran University of Medical Sciences]. Journal of Birjand University of Medical [JBUM]. 2004. 11(3)38-45
22. Akbary F., Hosseini M., Arab M., Chozokly N. [Study of effective factors on inpatient satisfaction in hospitals of Tehran University of Medical Sciences]. Journal of School of Public Health and Institute of Public Health Research 2006.4(3)25-35
23. Hajian K. [Satisfaction rate of hospitalized patients in Beheshti and Babol Yahyanejad hospitals from presented services]. Journal of Babol University of Medical Sciences [JBUMS]. 2007. 9(2).51-60
24. Fesharaki Gh.M, Azad E. [Reliability and Validity Assessment for Fesharaki, s Physical Activity Questionnaire (FPAQ]). AMUJ [under publish].
25. Kinnersley P, Stott N, Peters T, Harvey I, Hachett P. A comparison of methods for measuring patient satisfaction with consultation in primary care.Family Practice 1996; 13: 41–5.

Add your comments about this article : Your username or Email:

Send email to the article author

© 2021 All Rights Reserved | Health Research Journal

Designed & Developed by : Yektaweb