Volume 5, Issue 3 (6-2020)                   hrjbaq 2020, 5(3): 152-161 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Fathi F, Khezri A, Khanjani M S, Sharifi H, Abdi K. Investigating the Responsibility in Health System, a Review Study. hrjbaq 2020; 5 (3) :152-161
URL: http://hrjbaq.ir/article-1-420-en.html
Students Research Committee (SRC), Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran , arkoroya@gmail.com
Abstract:   (2489 Views)

Introduction: Emphasis on human rights in the provision of health care services becomes important when a patient's vulnerability makes him or her vulnerable to abuse. The importance of patient rights and attention to them became more prominent when the response to patients' non-therapeutic expectations was cited as one of the goals of health systems in the 2000 World Health Report.
Materials and Methods: In this study, all articles published between 2000 and 2016 were found in both Iranian and international valuable databases using keywords of responsive, health services, and health system. In order to collect data, a data extraction form based on the research goal was used. The result of this search was the acquisition of 39 related articles, of which 21 articles were eventually removed due to lack of entry criteria, and 18 articles were included in the study.
Results: Following the evaluation of accountability in the health system, more cooperation of patients with members of the treatment team, satisfaction with the quality of services, satisfaction with the performance of health personnel was created. It is also important to be accountable to health care providers, and to make the best possible management of resources and the development of corrective strategies.
Conclusion: Given the current state of accountability in health care providers and their importance, strengthening the downside dimensions should be a priority for health managers and policymakers.

Author Contribution: All authors contributed equally in this work
Conflict of Interest/Funding/Supports: The authors declare that have no conflict of interest/funding/supports in this study.
Ethical Considerations: All ethical concerns of review studies respected in this study.
Applicable Remarks: To help for understanding the level and importance of responsibility in health systems.

Full-Text [PDF 1546 kb]   (1004 Downloads)    
Type of Study: review | Subject: General
Received: 2020/03/22 | Revised: 2020/08/26 | Accepted: 2020/06/1 | ePublished ahead of print: 2020/07/8 | Published: 2020/08/23

1. Collier JE, Bienstock CC. A Conceptual Framework for Measuring E-Service Quality. Creating and Delivering Value in Marketing. Springer. 2015:158-62. DOI: 10.1007/978-3-319-11848-2_52
2. Stalder T, Kirschbaum C, Kudielka BM, Adam EK, Pruessner JC, Wust S, et al. Assessment of the cortisol awakening response: Expert consensus guidelines. Psychoneuroendocrinology. 2016;63:414-32. DOI: 10. 1016/j.psyneuen.2015.10.010 PMID: 26563991
3. Javadi M, Yaghoobi M, Raiesi A, Mandegar H, Ayoobian A. A study of non-medical aspects of health services provided to patients in selected hospitals of Isfahan. Responsiveness. 2011.
4. Mills JA, Durham J, Packirisamy V. Rehabilitation services in disaster response. Bull World Health Organ. 2017; 95(2):162-4. DOI: 10.2471/BLT.15.157024 PMID: 28250521
5. Constantino J, Gruber C. Social responsiveness scale (SRS). Western Psychological Services Torrance, CA. 2012.
6. Bracci E, Llewellyn S. Accounting and accountability in an Italian social care provider. Accounting, Auditing & Accountability Journal. 2012;25(5):806-34. DOI: 10. 1108/09513571211234268
7. Fazaeli S, Ahmadi M, Rashidian A, Sadoughi F. A framework of a health system responsiveness assessment information system for iran. Iran Red Crescent Med J. 2014;16(6):e17820. DOI: 10.5812/ircmj.17820 PMID: 25068051
8. Valentine N, De Silva A, Kawabata K, Darby C, Murray C, Evans D. Health system responsiveness: concepts, domains and operationalization. Health systems performance assessment: debates, methods and empiricism Geneva. World Health Organization. 2003:573-96.
9. Maillet E, Mathieu L, Sicotte C. Modeling factors explaining the acceptance, actual use and satisfaction of nurses using an Electronic Patient Record in acute care settings: an extension of the UTAUT. Int J Med Inform. 2015;84(1):36-47. DOI: 10.1016/j.ijmedinf.2014.09.004 PMID: 25288192
10. Darby C, Valentine N, De Silva A, Murray C. strategy on measuring responsiveness. World Health Organization (WHO). 2003.
11. Murthy R. Building women's capacities: Interventions in gender transformation: Sage Publications Pvt. Ltd; 2001.
12. Peters BG, Pierre J. Citizens Versus the New Public Manager. Administration & Society. 2016;32(1):9-28. DOI: 10.1177/00953990022019335
13. Li L, O'Brien K. The struggle over village elections. 2018.
14. Beard JR, Officer A, de Carvalho IA, Sadana R, Pot AM, Michel JP, et al. The World report on ageing and health: a policy framework for healthy ageing. The Lancet. 2016; 387(10033):2145-54. DOI: 10.1016/s0140-6736(15) 00516-4
15. Amiri E, Heidari K, Khezri A, Imani A, Faraji-Khiavi F. A survey of job satisfaction among staff of Jundishapur medical teaching hospitals in Ahvaz; based on Herzberg's two-factor model. Depiction of Health. 2019;8(1):3-10.
16. Weisburd D, Telep CW. Hot Spots Policing. J Contemporary Criminal Justice. 2014;30(2):200-20. DOI: 10.1177/1043986214525083
17. Ghorbaninia R, Khezri A, Kamali S, Ghorbani N. Survey of Nurses'satisfaction with the Healthcare Reform Plan at Pasteur Hospital of Bam, Iran, 2016. 2017.
18. Williams B. Patient satisfaction: A valid concept? Social Science & Medicine. 1994;38(4):509-16. DOI: 10.1016/ 0277-9536(94)90247-x
19. Gostin L, Hodge J, Valentine N, Nygren-Krug H. The domains of health responsiveness: a human rights analysis. Organization WH. 2003.
20. Valentine N, Darby C, Bonsel GJ. Which aspects of non-clinical quality of care are most important? Results from WHO's general population surveys of "health systems responsiveness" in 41 countries. Soc Sci Med. 2008; 66(9):1939-50. DOI: 10.1016/j.socscimed.2007.12.002 PMID: 18313822
21. Zahedi Shams Al-Sadat K-N. Future Studies of Nongovernmental Organizations Responsible for the Health and Environment of Iran 1404.
22. Bramesfeld A, Wedegartner F, Elgeti H, Bisson S. How does mental health care perform in respect to service users' expectations? Evaluating inpatient and outpatient care in Germany with the WHO responsiveness concept. BMC Health Serv Res. 2007;7:99. DOI: 10.1186/1472-6963-7-99 PMID: 17605786
23. Ugurluoglu O, Celik Y. How responsive Turkish health care system is to its citizens: the views of hospital managers. J Med Syst. 2006;30(6):421-8. DOI: 10. 1007/s10916-005-9006-8 PMID: 17233154
24. Peltzer K, Phaswana-Mafuya N. Patient experiences and health system responsiveness among older adults in South Africa. Glob Health Action. 2012;5:1-11. DOI: 10. 3402/gha.v5i0.18545 PMID: 23195515
25. Njeru MK, Blystad A, Nyamongo IK, Fylkesnes K. A critical assessment of the WHO responsiveness tool: lessons from voluntary HIV testing and counselling services in Kenya. BMC Health Serv Res. 2009;9:243. DOI: 10.1186/1472-6963-9-243 PMID: 20028540
26. DeSilva U, D'Arcangelo G, Braden VV, Chen J, Miao GG, Curran T, et al. The human reelin gene: isolation, sequencing, and mapping on chromosome 7. Genome Res. 1997;7(2):157-64. DOI: 10.1101/gr.7.2.157 PMID: 9049633
27. Vitrai J. Inequalities in health systems' responsiveness: a joint World Health Survey report based on data from selected central European countries. Study report. Geneva, WHO. 2007.
28. Kowal P, Naidoo N, Williams SR, Chatterji S. Performance of the health system in China and Asia as measured by responsiveness. Health. 2011;03(10):638-46. DOI: 10.4236/health.2011.310108
29. Hoffmann K, De Gelder R, Hu Y, Bopp M, Vitrai J, Lahelma E, et al. Trends in educational inequalities in obesity in 15 European countries between 1990 and 2010. Int J Behav Nutr Phys Act. 2017;14(1):63. DOI: 10.1186/s12966-017-0517-8 PMID: 28482914
30. Üstün T, Chatterji S, Mechbal A, Murray C. The world health surveys. Health systems performance assessment: debates, methods and empiricism Geneva. World Health Organization. 2003;797.
31. Mohammadi Ali K. Patients' Viewpoints on Accountability in Outpatient Clinics of Zanjan Educational Centers.
32. Rashidian A, Kavosi Z, Majdzadeh R, Pourreza A, Pourmalek F, Arab M, et al. Assessing health system responsiveness: a household survey in 17th district of tehran. Iran Red Crescent Med J. 2011;13(5):302-8. PMID: 22737485
33. Nasiripour A, Tabibi S, Gohari M, Mahboubi M. Dimensions of Accountability from The Perspective of Educational Hospital Staff. J Rafsanjan University of Medical Sciences. 2013;12(5):377-88.
34. M A. Responsiveness of the health service delivery system to children with developmental disabilities and the factors affecting 2007.3(4):174-9.
35. Javadi M, Yaghoobi M, Raiesi A, Mandegar HA, Ayoobian A. A study of non-medical aspects of health services provided to patients in selected hospitals of Isfahan: responsiveness. 2011.
36. Piroozi B, Mohamadi Bolban Abad A, Moradi G. Assessing health system responsiveness after the implementation of health system reform: a case study of Sanandaj, 2014-2015. Iranian J Epidemiology. 2016; 11(4):1-9.
37. A f. Assessing non-medical expectations of mental health care users in Iran. 2012;2(3):180-4.
38. Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014; 29(1):3-7. DOI: 10.5001/omj.2014.02 PMID: 24501659
39. Gakidou E, Murray C, Frenk J. Measuring preferences on health system performance assessment. Geneva: World Health Organization; 2000. GPE Discussion Paper Series, 20.
40. De Silva A, Valentine N. A framework for measuring responsiveness: World Health Organization Geneva; 2000

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2022 CC BY-NC 4.0 | Health Research Journal

Designed & Developed by : Yektaweb